I‘d suggest a role along the lines of „Verified Support“ for the Discord server.
It should be given to trustworthy users who constantly try to give support to players in need.
That way people (voluntarily) could be marked as a trustworthy user that people in need of support can go towards without actual moderator rights or anything. Basically like „This user does give trustworthy support, you can follow his advice or pointers without any need to worry.“
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